Information

We understand that there will be times where you’ll need to return or exchange a product. For this reason, we offer a 15-day return policy on online orders only so that you can try on the item, make a decision, and return it if needed. Please note that special orders and custom sized rings are ineligible for return or exchange.

Eligibility for return products must meet certain requirements:

• Products must be in new or like-new condition. Like-new means the item must be free from physical damage, visible wear, replacement stones or parts, missing stones or parts, or any alterations to the metal, settings, or stones. The original metal stamp must be imprinted or visible on all pieces.
• Products must include all pieces originally included. An example is a wedding set that includes an engagement ring and matching wedding band.

If a stone has fallen out of the product within the 15 days, we will accept the return for full refund or exchange contingent upon inspection. Our inspection will help us to determine if the missing stone is the result of a manufacturing defect in the piece or from damage. If after the inspection we determine that the manufacture of the ring is at fault, we will refund the entire purchase price or exchange the item. If the inspection concludes that the manufacture of the ring is not at fault, then the cost of the repair would be deducted from the total amount eligible for refund. 

If an item is ineligible for return or an issue exists that prevents a full refund, we’ll reach out to determine the next steps. You are responsible for the return shipping cost.

Management reserves the right to assess a restocking fee or refuse an item for return.

If you wish to return or exchange an item, please mail back or bring item back to:
Jewelry Express
Quintard Mall
700 Quintard Dr.
Oxford, AL 36203